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Townsville: Let’s Talk about Dispute Resolution

18/10/2018 @ 3:30 pm - 6:30 pm UTC+11

#AuMAW2018 Townsville

This event will be a multi-speaker event.

The speakers will briefly present on a variety of dispute resolution related topics and then the participants will enjoy refreshments and an opportunity to mingle and speak informally together about the topics that interested them the most.

Use the Eventbrite booking link to register.  If you have any questions about the event please contact the event coordinator Lee Lee.

Topics and Speakers

Topic 1: Benefits of a Mediators’ Skill Set

Claire Holland

Claire Holland – Director and Lecturer in Conflict Management and Resolution (CMR) Program at James Cook University

Claire Holland is the Course Coordinator of the JCU CMR Program. She also works as a mediator for the Queensland Civil and Administrative Tribunal (QCAT), a facilitator for Scope Global and has a consultancy practice, Conflict Resolutions. Claire is a Nationally Accredited Mediator under the Australian Standards and a certified conflict coach with Conflict Coaching International. Claire is a PhD Candidate, and has a Master of Mediation and Conflict Resolution (UQ), and Bachelor of Laws and Bachelor of Economics (UTAS).

Topic 2: The Becoming of a Mediator

Cheryl Bryan – Nationally Accredited Mediator, Conflict Management Teacher, FDRP, and Child Protection Conference Convenor.

Cheryl has twenty years of progressive experience in the ADR field and holds National Mediator Accreditation.  Her professional history covers a variety of mediator roles across

Cheryl Bryan

a number of government departments in regional Queensland.  Her practice includes mediations in commercial and business disputes, child protection and family matters, as well as workplace and community disputes.

Cheryl spent thirteen years managing conflict in a large secondary school, where she also successfully translated an adult mediation program into a youth friendly service.  Alongside implementing this unique initiative, she effectively taught conflict management and mediation skills.

Cheryl is:

  • the recipient of a National Award of Excellence in Dispute Resolution
  • an Expert Assessor and Judge at International Mediation Competitions in Vienna, Austria and Asia-Pacific
  • qualified in Facilitative, Narrative, Restorative and Advisory styles of mediation
  • a Coach, Mentor and Assessor to National Standards for new mediators
  • appointed to a number of International, National and Queensland Mediator Panels including Qld Dept of Justice and Attorney General,Qld Civil and Administrative Tribunal, Court Ordered Conferences, Child Protection, Qld Farm Business Debt, Australian Small Business and Family Enterprise Ombudsman,Office of the Franchising Mediation Advisor, National Horticulture,Mediator and Conciliation Network with the Federation of Integrated Conflict Management (India) and Associate with Northern Mediators

Topic Three: ATO Dispute Management

Tina Hoyer
Tina Hoyer

Tina Hoyer – Nationally Accredited Mediator, Conflict Coach, Senior Lawyer at Australian Taxation Office.

Tina Hoyer is currently on a 12 month secondment to the JCU CMR Program from the Australian Taxation Office (ATO).  Tina led the ATO In-House Mediation Service in which she managed 80 internal mediators as well as conducted mediations of tax disputes.  Tina is also:-

  • a flight lieutenant of the Royal Australian Air Force Specialist Reserves (Legal),
  • an active Defence mediator and conflict coach; and
  • a mediator for the Queensland Civil and Administrative Appeals Tribunal (QCAT)
  • a sessional lecturer and tutor at JCU
  • a Nationally Accredited Mediator under the Australian Standards
  • a certified CINERGY Conflict Management Coach

Tina holds a Bachelor of Laws (JCU) and a Master of Laws (QUT) and is currently studying a Master of Military Law at ANU.

Topic Four: Restorative Approaches to Conflict

Sonia Muller – Restorative Practice Coordinator at Cleveland Youth Detention Centre Townsville

Sonia Muller

Sonia has been a mediation practitioner for over ten years in the neighbourhood, spousal, workplace and Queensland Civil and Administrative Tribunal (QCAT) arenas and has provided conflict coaching privately for several years. Most recently, Sonia has taken on work for the Family Court as a Child Consent Order Conference convenor.

Completing her Masters in Dispute Resolution in 2010, Sonia has worked with JCU in the delivery of mediation-related subjects for approximately six years. More broadly, Sonia has conducted workplace training and consultation over a period of about 20 years.

A National Accredited Mediator, Sonia continues a particular interest in workplace conflict management, and the development of training programs to enhance relationships at work, including conflict management, negotiation, performance management, coaching, instructional skills and work team dynamics/relationship building. Of particular interest is conflict management and resolution systems design and evaluation.

Topic Five: Family Dispute Resolution made easy

Bob Tilbrooke

 Robert Tilbrooke – Family Dispute Resolution Practitioner, Conflict Coach and Parenting Group Facilitator

Robert (Bob) has worked with Relationships Australia for the past nine years as an accredited family dispute resolution practitioner. Bob is also trained in conflict coaching with the Resolution Institute in conjunction with Relationships Australia’s model of Problem Solving for one. With the experience of life skills to reflect on, Bob  understands how separation can affect families.

Bob has a Masters in Dispute Resolution and is an Accredited Family Dispute Resolution Practitioner. Bob has seven years experience with Relationships Australia  facilitating group work for post separated parents through  “Focus on Kids Parental Support,” and in addition has offered one on one counseling support for Mums & Dads not in a position to attend groups.


Topic Six: Secrets of maintaining professional working relationships

Dianne Grace – Solicitor at Grace Law, Solicitors

Dianne Grace

Dianne brings her sharp insight and dynamic approach in law to the firm.

Dianne’s client experience spans from litigating multi-million dollar family law property settlements and estate matters, in the Family Court of Australia and the Supreme Court of Queensland. Dianne also appears in Guardianship Applications before the Queensland Civil and Administrative Tribunal on a regular basis.

Prior to establishing Grace Law, Dianne was a Barrister and Solicitor in Brisbane where she appeared mostly in family law matters.

Dianne holds a Bachelor of Laws from the Queensland University of Technology, Dianne also lectured in Medico – Legal Law and tutored in Equity and Trusts and Administrative Law.

Topic Seven: Challenges of a Start-up Business

Natasha Buttler – Business Coach

Natasha Buttler

After suffering corporate burnout after 15 years in corporate marketing and sales, Tash and her family took a “life holiday” to Townsville where she started Business Coaching.

Tash has taken her skills, knowledge and experience from working with multinationals to help start-up businesses through to corporates identify growth opportunities and implement the plans to make it happen.  She firmly believes that you can create the life of your dreams and live life on your terms and works with business owners to achieve this.



3:30 pm - 6:30 pm UTC+11
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Interact Support Incorporated
Lee Lee


James Cook University, City Campus
373 Flinders Street
Townsville City, Queensland 4810 Australia
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